Rules

Refund Policy

1. General Policy

fastmu offers refunds under specific conditions to ensure customer satisfaction. Refunds are provided only if the services have not been used. Please read the following terms carefully:

2. Eligibility for Refunds

• Refund requests must be submitted within 14 days of the purchase date.
• The services or digital products purchased must not have been used. Usage includes logging into the game, redeeming digital items, or any form of interaction with the purchased content.
• Refunds are only applicable to the original purchaser of the service.

3. Non-Refundable Items

• Donations: All donations to fastmu are non-refundable.
• Used Services: Any service that has been partially or fully used is not eligible for a refund.
• Promotional Items: Items obtained through promotions or as bonuses with purchases are not eligible for refunds.

4. Refund Process

• To request a refund, contact our support team at [email protected] with your purchase details and reason for the refund request.
• Our team will review your request and determine eligibility based on the criteria mentioned above.
• If eligible, refunds will be processed within 7-10 business days to the original payment method.

5. Chargebacks

Initiating a chargeback without first contacting our support team to resolve the issue will result in a permanent ban of your account. We encourage all users to follow the refund process outlined above to avoid any misunderstandings.

6. Amendments

fastmu reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page, and it is the user's responsibility to review the policy periodically.

By purchasing from fastmu, you agree to this Refund Policy. For any questions or concerns, please contact us at [email protected].

Last updated: 01.12.2023