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FastMu - Refund & Chargeback Policy

This policy outlines our procedures regarding refunds and chargebacks for purchases made on https://fastmu.net. Please read carefully before making any purchases.

1. Refund Policy

General Guidelines

  • Refund requests must be submitted within 24 hours of purchase
  • Only unused virtual items/currency are eligible for refund
  • Processing fee of 10% applies to all refunds
  • Store credit option available with no processing fee

Non-Refundable Items

  • Used or activated virtual items
  • Consumed virtual currency
  • Ranks or privileges that have been used
  • Custom items or personalized content

2. Chargeback Policy

Important Notice

Initiating a chargeback will result in:

  • Immediate account suspension
  • Permanent ban from all FastMu services
  • Blacklisting of associated payment methods
  • Legal action may be taken for fraudulent chargebacks

Dispute Resolution

Instead of initiating a chargeback, please:

  • Contact our support team first
  • Provide transaction details
  • Allow 48 hours for response
  • Consider store credit options

3. Refund Process

Steps to Request a Refund

  1. Submit ticket at https://fastmu.net/support
  2. Include order ID and reason for refund
  3. Await confirmation email (24-48 hours)
  4. Choose refund method (original payment or store credit)

Refunds are typically processed within 5-7 business days.

4. Contact Information

For refund requests and payment issues:

  • Support Portal: Support
  • Response Time: Within 48 hours

Last updated: January 01, 2025

Events Schedule

Double Goer

00: 16: 10

Survivor

00: 27: 10

Devil Square

00: 31: 10

Blood Castle

01: 11: 10

Chaos Castle

03: 56: 10

Tower of Greed

07: 31: 10

Guild War

12: 01: 10

Crystal Battle

14: 01: 10

Ice Temple

1d 07: 18: 10

Throne Conquest

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Arca War

2d 13: 01: 10

Castle Siege

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