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FastMu - Refund & Chargeback Policy
This policy outlines our procedures regarding refunds and chargebacks for purchases made on https://fastmu.net. Please read carefully before making any purchases.
1. Refund Policy
General Guidelines
- Refund requests must be submitted within 24 hours of purchase
- Only unused virtual items/currency are eligible for refund
- Processing fee of 10% applies to all refunds
- Store credit option available with no processing fee
Non-Refundable Items
- Used or activated virtual items
- Consumed virtual currency
- Ranks or privileges that have been used
- Custom items or personalized content
2. Chargeback Policy
Important Notice
Initiating a chargeback will result in:
- Immediate account suspension
- Permanent ban from all FastMu services
- Blacklisting of associated payment methods
- Legal action may be taken for fraudulent chargebacks
Dispute Resolution
Instead of initiating a chargeback, please:
- Contact our support team first
- Provide transaction details
- Allow 48 hours for response
- Consider store credit options
3. Refund Process
Steps to Request a Refund
- Submit ticket at https://fastmu.net/support
- Include order ID and reason for refund
- Await confirmation email (24-48 hours)
- Choose refund method (original payment or store credit)
Refunds are typically processed within 5-7 business days.
4. Contact Information
For refund requests and payment issues:
- Support Portal: Support
- Response Time: Within 48 hours